Refund & Returns
When you buy from CraftLand we want you to be happy with your purchases. However, we know that sometimes you might need to return products. This page sets out the CraftLand policy for when you can return products, and how to return them.
Refunds and exchanges are offered at the discretion of CraftLand Management, under the following terms and conditions:
- The customer can return products and request a refund or exchange within 7 days from the date of purchase.
- The customer must produce the original invoice when claiming a refund or exchange.
- The original box and packaging should be returned undamaged and in resalable condition.
- The refund amount will be fully paid as per the invoice value in a form of a gift voucher / credit voucher on CraftLand.com
"No Refund or Exchange" Products
The Department of Economic Development Dubai has stated that the following situations do not provide grounds for refund or exchange of certain goods:
- If the customer changes their mind after 7 days purchasing the item
- If the item is free from any defect
What to do if a product ordered from CraftLand is defective or damaged?
In case the product is damaged, notify us within 24 hours of delivery, and we will replace the product to your satisfaction at no extra cost.
If you are unable to raise an alert with us about receipt of a damaged product within 24 hours of delivery, there shall be no liability to CraftLand to replace the order.
Before accepting shipment, kindly ensure that the product's packaging is not damaged or tampered with. If you observe that the package is damaged or tampered with, we would request you to refuse to accept delivery and inform us immediately by calling on our Customer Helpline number +971 52 509 7345 or writing to us at email@example.com. We will arrange the pickup of the defective or damaged product. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Please note that the returned product is subject to verification and checks from our quality team to ensure the legitimacy of your complaint. In case the returned product is not defective or damaged then you will be informed about the same and the same product will be reshipped to the shipping address of the order. In such case, you will have to bear the return shipment and reshipment charges.
How do I return a product ordered from CraftLand ?
- Call on our Customer Helpline number +971 52 509 7345 or writing to us at firstname.lastname@example.org.
- Return your order for a refund within 24 hours of delivery.